Job Description

**Description** **Introduction** Do you want to join an organization that invests in you as a(an) Manager Hospitality Patient Experience? At Grand Strand Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. **Benefits** Grand Strand Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits ( **_Note: Eligibility for benefits may vary by location._** You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Manager Hospitality Patient Experience like you to be a part of our team. **Job Summary and Qualifications** Responsible for the daily operations of Patient Services to ensure both patient and employee satisfaction, safety, and HACCP guidelines are maintained. Collaborates as a Food and Nutrition Services Leader of the interdisciplinary healthcare team. + Responsible for overall operation and management of the patient tray delivery system. + Responsible for coordination of daily floor stock delivery. Monitors costs and provides financial reports as needed. + Coordinates and implements performance improvement and quality control programs for Food and Nutrition Services. + Responsible for interviewing, hiring, training, coaching and counseling of staff in accordance with hospital HR policies. + Responsible for ensuring all required documentation is completed in a timely manner. + Responsible for ensuring compliance with HACCP guidelines and regulatory standards such as TJC, CMS, etc. + Participates on hospital committees + Oversees Patient Computer system, is on-site administrator and liaison with IT&S department. + Oversees Department temperature monitoring system. + Acts as a resource and/or expert in food and nutrition information + Assumes accountability for promoting consistent, positive patient interactions that advance the agenda of unparalleled patient service. + Maintains a patient-first philosophy and engages in service recovery when necessary + Provides education support for staff, ensures necessary certifications are maintained. + Coordinates facility preceptors for Dietetic Interns. + Coordinates and/or performs a variety of staff development functions to include but not limited to: department specific needs assessment, development of goals and objectives, implementation methods, evaluation measures and instruction of education activities + Attend Leadership development seminars, WebEx, conferences as available. + Complete identified leadership development training in HealthStream + Performs other duties as assigned. + Practices and adheres to the "Code of Conduct" and "Mission and Value Statement." What qualifications you will need: + High School Diploma or GED Required + Bachelors degree in Nutrition or Dietetics Preferred + Minimum of three years supervisory/management experience in healthcare setting Required + Minimum of two years healthcare Clinical Nutrition experience Preferred + Food Protection Management Certification (ServeSafe, NRFSP, Always Food Safe, Above Training, 360 Training, Prometric, etc.) Required + Registered Dietician (RD) or Licensed Dietician (LD) preferred, or Certified Dietary Manager (CDM) preferred HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for ten consecutive years (2010-2019). In 2019, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Manager Hospitality Patient Experience opening. Qualified candidates will be contacted for interviews. **Submit your resume today to join our community of caring!** We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Tags

Full time, Temporary work, Part time, Flexible hours,

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