Location: Remote (U.S. Only)
Salary: $95K
Equity: Competitive
Visa Sponsorship: Not available
Position Type: Full-time
About the Role:
Were looking for a Customer Success Manager who goes beyond the basics someone with a proven track record of excellence in fast-paced, high-growth B2B SaaS environments. If you thrive in ambiguity, move fast, and love building from the ground up, this role is for you.
Youll manage a book of enterprise and mid-market customers, ensuring they succeed with our product while helping us drive retention, expansion, and scalable success processes. This isnt a reactive support role we want someone strategic, curious, and execution-focused whos excited to help shape what world-class customer success looks like.
What Youll Do:
Own a Portfolio: Manage 50+ enterprise and mid-market accounts, building strong relationships and understanding your customers business goals and challenges.
Drive Outcomes: Be accountable for key KPIs like gross and net dollar retention, expansion, and customer health.
Lead Strategic Conversations: Build trust with senior leaders, positioning yourself as a strategic partner and advisor.
Build for Scale: Design and implement scalable playbooks, systems, and success motions using automation and AI tools.
Unlock Growth: Identify opportunities for upsells, cross-sells, and expansion based on customer goals and usage.
Collaborate Cross-Functionally: Partner with Product, Sales, and Marketing to close the loop on customer feedback and influence the roadmap.
What Were Looking For:
Experience: 4 to 10 years in a CSM or customer-facing role at a reputable, high-growth B2B SaaS startup.
Customer Management: Experience managing a high volume of accounts (50+), including enterprise-level customers.
Proven Success: A strong track record of driving retention and customer expansion in a startup environment.
Educational Background: Degree from a top-tier school is a plus.
Technical Fluency: A technical background or familiarity with SaaS platforms, APIs, and CRM tools is a major plus.
Mindset:
Inquisitive and curious always asking "why" and eager to learn.
Proactive and self-starting you see what needs to be done and just do it.
Organized and clear-headed able to prioritize across a large and dynamic book of business.
Not afraid to build whether its a process, a dashboard, or a workaround.
Bruin Roofing are committed to superior roofing standards that exceed the expectations of our commercial customers. We use only premier, American-made roofing materials and have a strong presence in the Pittsburgh-area. We are seekingafull-timeexperienced roofer to...
**_The future is what you make it._** When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping...
...four acute care hospitals and two specialty hospitals that together house 1,812 hospital beds. Position Information: LPG Hospitalist Medicine is seeking board eligible/board certified Internal Medicine/Family Medicine physicians to join their team. This...
...paths, and reward bright ideas andhard work . Work for the best and join the Heart of the CarDon family of care. The Business Office Assistant is responsible for data entry of accounts receivables, bank deposits, reconciliations, and resident funds accounts....
...vacancy but we are always on the lookout for experienced Survey Pilots to join our aerial flight operations team. Seeking a new career... ...: Choose the benefits that work best for you Workplace Type: Remote Salary Range: USD $28.46 - USD $39.57 /Hr. Find out more...